Reference

Straight Answers to What You Actually Want to Know

If you have a question about your account, a deposit through PayPal or Venmo, a pending withdrawal, or whether comps is available in your state, this is the right place.

Account SetupPayPal & Venmo DepositsWithdrawal ProcessState EligibilityMobile Access
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comps Straight Answers to What You Actually Want to Know
PLATFORM AT A GLANCE

The Basics, in Four Facts

3
Local payment options: PayPal, Venmo, Play+
Web + Mobile
Account access on any device, no download required
SSL
Encrypted connections across account, wallet, and game sessions
State-dependent
Availability based on your state's current online gaming laws
WHY YOU CAN RELY ON THIS

How We Keep These Answers Honest

A FAQ page is only worth reading if the answers are current and accurate. Here's how we make sure ours stay that way — and why the process behind them matters as much as the answers themselves.

Written by the Ops Team

These answers come from the people who manage payments, accounts, and support — not from a marketing template. That's why they describe the actual process instead of gesturing at it.

Updated When Processes Change

When we change a withdrawal flow, add a payment method, or adjust a verification step, this page gets updated. What you read here reflects how things work right now, not six months ago.

No Invented Figures

We don't pad answers with made-up timelines or invented limits. If we say a PayPal withdrawal clears quickly, it's because that's what the PayPal rails actually do — not a marketing promise.

State Law Transparency

Access to comps depends on where you are and what your state permits. We say that clearly throughout this page because it's the most honest thing we can tell you about eligibility.

GET HELP DIRECTLY

Three Ways to Reach Us When the FAQ Doesn't Cut It

Some questions need a real person, not a page. If your withdrawal is sitting in pending, your verification document wasn't accepted, or you can't log into your account, these are the fastest paths to someone who can actually fix it.

Live Chat Start a chat session directly from your account dashboard. It connects you with a support agent who can see your account details and act on them in real time.
Email Support Send your question to our support address and include your account email. Detailed issues — like a document verification dispute — get resolved faster when everything is in writing.
Account Help Center The help section inside your account covers step-by-step payment flows for PayPal, Venmo, and Play+, plus identity verification walkthroughs you can follow at your own pace.
comps What to Expect from the comps FAQ

What to Expect from the comps FAQ

Every question here comes from real account holders — things people actually type into search or ask live chat about. We've organized them around the moments that matter most: getting your account open, moving money in via PayPal, Venmo, or a Play+ prepaid card, and pulling your winnings back out. You'll also find answers on mobile access, identity verification, and state-by-state eligibility,

because those are the questions where a vague non-answer is the most frustrating thing we could give you. If something isn't covered below, our support team is the next stop — you'll find the contact paths in the support section of this page. We update these answers when our processes change, so what you read here reflects how things actually work right

now.

  • PayPal
  • Venmo
  • Play+
  • Live Chat Support
  • State Eligibility Check

The Questions We Get Asked Most

Below are the six questions that come through live chat and email most consistently. If you're new to comps or hitting a snag mid-session, start here.

Availability depends on your state's online gaming laws. Check your account registration screen — it will confirm eligibility based on your location before you complete sign-up. We don't operate where state law doesn't permit it.

From the cashier screen, select PayPal or Venmo, enter your deposit amount, and you'll be redirected to your wallet to authorize the transfer. The funds appear in your account balance as soon as the authorization goes through.

Play+ is a prepaid card tied to your comps account. Load it through the cashier, then use it to deposit or withdraw like a standard debit card. It's useful if you prefer to keep your casino wallet separate from your main bank account.

Withdrawals go through a verification check before they clear. If your identity documents haven't been confirmed yet, that's usually the hold-up. Upload the requested ID through your account settings and the review moves forward from there.

Yes — the full account, cashier, and game lobby load in any mobile browser. No app download is needed. Players in New York and Los Angeles access the lobby daily through mobile without any desktop session required.

Identity verification is a standard step for any real-money account. Upload a government-issued ID through the verification section of your account. Once reviewed and approved, your account is fully unlocked for deposits and withdrawals.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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